Helene Blowers at Library TechBytes points out that we, in the library community, share responsibility for the state of our ILS systems. She suggests that we have demanded that ILS vendors create specialized systems that are tailored to our individual organization with little thought of flexibility. I would agree. I think that today's mind set of being able to customize programs and interfaces per library, but more importantly per user, is a relatively recent concept. Helene also points out how difficult it is to change people's habits. Again, I agree. Many library people are not unhappy with their ILS systems and/or OPACs. They may accept them because "this is the way it has always been done," because they actually don't find a problem with it or for any number of other reasons. Many people do not like change - they will accept something the way it is simply because they prefer the devil they know to the one they do not. Overcoming this attitude is hard. It requires agents of change who can gently handly many types of personalities. Only when a group is ready for change, can we move forward. Achieving this desired change requires a great deal of self-examination (library as self). Re-examining circulation and collection procedures should definitely be revisited. A natural part of Library 2.0 (or just normal evolution - I like Meredith Farkas am not a big fan of labels) should always about questioning existing policies and procedures on a regular basis.
So ultimately, we aren't just looking at ways to improve our OPAC. I think we are looking to improve our libraries and our way of business. Most of our policies and procedures were developed before the internet, before the advent of full-text resources, etc. Maybe we should be starting by looking at our mission statements, reexaming our services, question everything, think about all aspects of our day-to-day business. Only when we truly understand ourselves can we even begin to try and understand our patrons. Hopefully, if we do it right, we will be better able to deal with future changes in a more timely manner.